Total Cost of Ownership for enterprise software is the sum of all direct and indirect costs incurred by the software and is a critical part of the ROI calculation. The reality of the cloud support process is that the user will end up paying more money depending upon the severity of the problem. For Instance, the support ticket resolved by 1st or 2nd line support teams would cost less than being resolved by the Architecture team. This is where Serverless360 springs into action and lowers the TCO where the business user can be ensured that a minimum 50% of their support tickets to be closed at the first point of contact (L1 or L2 support).
In this whitepaper, we will discuss how a business user can reduce his total amount spent on the management of the application by leveraging the Serverless360 tool to empower the support team.
What’s in store for you?
This whitepaper will give you a detailed understanding of the following:
- The reality of Cloud support
- How to achieve lower TCO
- Different ways how Serverless360 helps support team
About the Author
Michael Stephenson
Microsoft Azure MVP
Michael Stephenson is a highly experienced freelance integration architect with many years of experience of designing and delivering integration projects which leverage the Microsoft technology stack. He has deep, practical knowledge of delivering complex solutions with BizTalk, Microsoft .NET, Microsoft Azure and associated technologies. Michael has also been a technical lead on 30+ projects which have leveraged Microsoft’s cloud platform using many of the different features it offers. Michael is heavily involved in community activities around Microsoft technologies through the Microsoft MVP and Advisor/Insider programmes and also speaks at user groups on a regular basis. Michael is also an author for Pluralsight having produced a very popular courses on .net and RabbitMQ.
